Case studies

A process-serving operation was onboarding every new field server by hand. Each server took roughly 20 minutes of manual setup across two systems, batches took longer, and a single recruiting post could bring in more than 40 applications at once. The team had not used Claude before.

Stood up Claude for the whole team: seats on a company plan, the desktop app on every machine, and a company knowledge base the team can query directly. Trained each role hands-on, from first use through building working workflows in live sessions. Then built a custom onboarding application that runs server setup automatically, from application form through account creation, paperwork, and welcome emails.

• Measured Onboarding runs automatically from application to account setup. Roughly 20 minutes of manual work per server reduced to two short manual steps. The client reports significant time savings.
• Measured Claude is embedded in daily billing operations through a live connection to the company's payments platform.
• The client owns the tooling, with full handoff documentation delivered.

A global beverage brand was running Claude on scattered personal accounts. Finance pulled trade-spend reports by hand, sales and production forecasts lived in separate spreadsheets, and warehouse data errors could take weeks to surface.

Moved the company onto a single Claude plan on its own domain, with the desktop app as the standard. Connected the ERP, email, and two operations platforms through custom MCP servers that we built, deployed, and now manage for the client. Ran weekly working sessions with each team, taking people from first use to building their own skills and workflows. The scope grew on the client's request: a third team asked for its own connector after seeing the first in production.

• Measured 40 weekly active users across more than 50 seats in the first month.
• Measured Finance runs trade-spend analysis through a live connector. The analyst who ran the old manual process calls the new one significantly easier.
• Measured A production team member built a Claude-powered operations dashboard that catches warehouse data errors in minutes instead of weeks, saving him significant time daily.
• Target A real-time, account-level profitability dashboard, in build now, to guide where constrained capacity goes.

A medical device and technology company runs a tightly controlled Microsoft environment, with software development in-house and real constraints on what any new tool may touch. They wanted Claude in the hands of their IT team without loosening those controls.

Configured Claude inside the client's existing Microsoft identity and tenant environment, working directly with their systems administrator. The client kept controls on from day one: no open seat invites, no AI access to regulated quality documents, no autonomous actions. Ran a three-day onsite of hands-on working sessions with the IT team, followed by structured virtual support through go-live, with working sessions reaching the finance and procurement functions along the way.

• Measured Claude deployed and in use inside the client's controlled environment, with access governance in place from day one. The development team works with Claude in their IDE.
• Measured A revenue forecast skill, built live with the finance team, populates monthly actuals into the master forecast automatically.
• The engagement surfaced further opportunities beyond the original scope, now under discussion.