Work

Case studies

Current engagements, written up as they run. Each outcome is labeled measured, estimate or target, so you can see what's done and what's still underway.

Medical devices · Adopt
Manual work the tools replaced IMRIS, as of July 2026
Extracting five data points from 316 PM reports by hand
53 to 79 hours of manual extraction

Bars to scale. IMRIS's estimate, from its July 2026 write-up. Full results.

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Where they started

A surgical imaging manufacturer needed five data points from several hundred signed maintenance reports buried in 40,325 device history files, some scanned or handwritten, inside a tightly controlled Microsoft environment.

What we did

Configured Claude inside IMRIS's existing identity and tenant with its systems administrator, ran a three-day onsite and structured virtual support, and supported the pilot group. A manufacturing engineer in that group built two reusable extraction tools with Claude Code.

  • Measured 316 maintenance reports found among 40,325 files, and 1,280 data points extracted that matched the signed PDFs.
  • Estimate About 53 to 79 hours of manual extraction replaced, on IMRIS's estimate.
  • Measured A revenue forecast skill, built live with the finance team, populates monthly actuals into the master forecast automatically.
Beverage manufacturing · Build + Adopt
Claude seats in use Icelandic Glacial, as of September 24, 2026
Active each week
47 of 70 seats
Used in the 90 days
68 of 70 seats

Bars to scale. Icelandic Glacial's figures, from its Claude admin analytics. Full results.

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Where they started

Icelandic Glacial, a bottled-water company with offices in Los Angeles and Iceland, was running Claude on scattered personal accounts: a five-seat plan for production, individual accounts in finance, and no shared workspace, connectors or skills. Month-end reporting ran through Excel, with NetSuite data downloaded and relinked by hand.

What we did

Moved the company onto a single Team workspace across both domains and connected NetSuite and Microsoft 365. Built, deployed and now manage custom MCP connectors for Vividly and Kuebix. Ran weekly working sessions and office hours with the finance and production teams, from first use to people building and sharing their own skills, and wrote the NetSuite accuracy skill that runs on every seat.

  • Measured 47 people using Claude every week, two-thirds of 70 seats, with a peak of 49 in the week of September 21, 2026.
  • Measured The July month-end close run in Claude, with journal entries posted through the NetSuite connector.
  • Measured Two custom connectors live by July 31; a NetSuite accuracy skill on every seat from August 13.
  • Estimate About 158 hours saved over 90 days, on Anthropic's admin-analytics estimate at its default assumptions.
  • Target In Iceland, the Financial Director's weekly transaction-level financial data import has gone from a full workday to what she estimates will be an hour or two.
  • Target A monthly budget forecast engine and a financial close build, both kicked off in mid-September.
Legal services · Build + Adopt
Time per task, before and after Lone Star Attorney Service, as of August 2026
Onboarding one new process server
About 20 minutes of manual work
About 1 minute of review

Bars to scale. Lone Star's figures, from its onboarding tracking sheet. Full results.

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Where they started

A Houston process-serving firm was onboarding every new field server by hand, across two systems, from a 12-step written procedure.

What we did

Shannon put Claude on every desktop and trained each role, then built an onboarding application that files the paperwork, sends the emails, and creates both system records automatically.

  • Measured Roughly 25 hours a year returned to the legal assistant at the current pace of applications. A single 40-applicant hiring push returns about 13.
  • Measured Two Claude Cowork scheduled tasks running every weekday morning, built in one working session.
  • Measured A three- to four-hour payment-posting task reduced to five to ten minutes each time it runs.
Marketing services

An engagement with a growth-stage media agency, covering a skill library, scheduled research runs and tiered outreach. Running now; case study in progress.

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